Fonolo is a call center software with a mostly US-focused audience. It’s mission? To eliminate hold time forever with its patented call-back software. The blog, which has been publishing consistently since 2010, is one of the top customer service blogs in the industry, and continues to generate awareness among call and contact center professionals. While at Fonolo, I wrote over 40 blogs, edited countless others, managed writers, and later oversaw similar projects as an Interim Director.
Read: Top Call Deflection Strategies for the Contact Center
Read: How to Use Customer Profiles to Improve Call Center Training
Read: 5 Tips to Help Set Customer Expectations for Service Delivery
Read: 8 Tips to Reduce Contact Center Costs
Read: Upgrade your Call Center with These 7 Cost-Effective Methods
Read: 15 Top Call Center Overflow Handling Services
Read: What is Call Overflow Handling? 4 Reasons Your Call Center Needs it Now
Read: How Hyundai Canada is Signaling a New Era for the Auto Industry
Read: ADP Canada and the Secret to Customer Service Success
Read: Forever Better: Miele Canada and the Pursuit of Customer Service Excellence [Interview]
Read: What IKEA Gets Right About Customer Experience
Read: How to Use Social Media to Support your Customers
Read: What is Call Overflow Handling?
Read: The Golden Rules of Contact Center SLAs
Read: The Best Advice for Contact Centers in 2020 from the Experts
Read: 8 Powerful Customer Experience Bloggers You Need to Watch
Read: The Benefits of Gamification for Call Center Managers
FULL FONOLO LIBRARY
You can view the complete library of my Fonolo articles here.
Spring 2021: How to Foster Engagement in a Hybrid Contact Center
CX Trends you Need to Watch in 2018
The Top Contact Center Trends to Watch in 2019
Contact Center Trends 2020: A New Age for Customer Experience
Call Center 101: The Golden Rules of SLAs
PRESS RELEASES? OTHER WORK?
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