“Unlock your Potential”: ADP Canada and the Secret Behind Customer Service Success

I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Joined in this conversation was Jessica Cryer, CSPN’s VP of Business and Customer Service Strategy, and during it, we dug deep into how ADP Canada was able to achieve such a feat.

Article Snapshot: “Goals: How One NHL Team Scored a Customer for Life”

In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.

#VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7

This article appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople by Samantha Mehra This time in Visual People, we talked with Chris Sanagan and Jason Lapidus, the two minds behind the Canadian comic, Group of 7….

#VisualPeople: Pa-pa-Paparazzi! [Guest Post]

This guest article, featuring new Vancouver correspondent Sharon Roberts, appears as part of Visual People, a Q&A series devoted to profiling visual creators from a diversity of industries. Keep up to date by subscribing, or following along on Instagram. Join me in welcoming Sharon to the series! Scroll down to read more about her and her…

Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”

As part of my freelance digital content writing work, I contribute to a Canadian media company based in Toronto: Moxy Planet Media. We’ve been working on a Digital vs. Traditional series, geared towards traditional producers and publishers who may be allergic to the idea of stepping through the digital doorway. Here is part one, which…