“Are You Being Served?”: How 3 Century-Old Stores are Fighting to Stay Relevant for the Modern Customer

Here we outline three mature British and North American brands that are living proof of how agility in customer service, and keeping the client and their experience and product desires top of mind, can help a brand squeak past the Century mark, even in the most troubling of economic times. The main takeaway?: There’s a lot of work to do.

Article Snapshot: “Goals: How One NHL Team Scored a Customer for Life”

In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.

#VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7

This article appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople by … Continue reading #VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7

Movies

Stunt Queen: Stephannie Hawkins on Moving in the Movies, Part II #VisualPeople

In Part II of this extended Q&A, Stephannie Hawkins talks stunt coordinating, behind-the-scenes artistes, and stunts-gone-slapstick. Scroll down to see her performing brave feats on set! Read Part I here.  … Continue reading Stunt Queen: Stephannie Hawkins on Moving in the Movies, Part II #VisualPeople

Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople

This article, Part I of II, appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow … Continue reading Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople

Visual Memo: Digital vs. Traditional Part II – “Using Tiny Tools to Reach a Big-League Audience”

This article originally appeared here as part of MOXYPLANET Media’s “Lost in Translation: Digital vs. Traditional” series, which is geared towards traditional producers and publishers who may be allergic to the … Continue reading Visual Memo: Digital vs. Traditional Part II – “Using Tiny Tools to Reach a Big-League Audience”

Don’t Blink: “We Eat With Our Eyes” – Chef Alison Iannarelli on the Value of Visuals in the Culinary World #VisualPeople

by Samantha Mehra This article appears as part of Visual People, a weekly Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries (such as … Continue reading Don’t Blink: “We Eat With Our Eyes” – Chef Alison Iannarelli on the Value of Visuals in the Culinary World #VisualPeople

Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”

As part of my freelance digital content writing work, I contribute to a Canadian media company based in Toronto: Moxy Planet Media. We’ve been working on a Digital vs. Traditional … Continue reading Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”