(This article first appeared here.) Miele. Its brand promise is “Forever Better.” It’s a household name. And, as it turns out, it’s a new university. As Miele evangelists know, the company … Continue reading Article Snapshot: “Forever Better”: Miele Canada and the Pursuit of Customer Service Excellence [Interview]
Freddie Mercury, mercurial indeed. Made in Adobe Draw, on iPad with Apple pencil.
Listen: We can learn a lot from cartoons. I can think of few better examples than The Simpsons, an arguable work of art now approaching its 30th year on air. … Continue reading Article Snapshot: What The Simpsons Can Teach Us About Customer Service
In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.
It’s 2019. It’s nearly March. Clearly, I’ve been busy. But in a good way! Writing, editing, video creation, managing a content calendar, overseeing projects (and a phenomenal marketing team) – these … Continue reading Article Snapshot: “Life Lessons: What IKEA Gets Right About Customer Experience”
This article appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople by … Continue reading #VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7
It’s been a fun and productive few months of drawing experimentation and learning. Using a combination of Adobe Sketch and Adobe Draw, these doodles, which are meant to evoke the … Continue reading Summertime Sketches
This week marks the 40th birthday of our favourite grumpy fat-cat, Garfield. Just going to draw myself in here. -SM
Every Sunday of my mid-‘80s childhood, with religiosity, my father would walk my sister and I down to the Dépanneur in Kirkland, Quebec. Our mission was to explore the candy … Continue reading The Sweet Life: In Conversation with the King of Candy, Jason Liebig #VisualPeople
In Part II of this extended Q&A, Stephannie Hawkins talks stunt coordinating, behind-the-scenes artistes, and stunts-gone-slapstick. Scroll down to see her performing brave feats on set! Read Part I here. … Continue reading Stunt Queen: Stephannie Hawkins on Moving in the Movies, Part II #VisualPeople
This article, Part I of II, appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow … Continue reading Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople
Every year, nerds of the world (or, at least, of the Toronto area) don their best creative cosplay gear and descend upon the Metro Toronto Convention Centre to gush over … Continue reading Visual Events: Toronto Comicon 2018.