“Are You Being Served?”: How 3 Century-Old Stores are Fighting to Stay Relevant for the Modern Customer

Here we outline three mature British and North American brands that are living proof of how agility in customer service, and keeping the client and their experience and product desires top of mind, can help a brand squeak past the Century mark, even in the most troubling of economic times. The main takeaway?: There’s a lot of work to do.

Article Snapshot: “Goals: How One NHL Team Scored a Customer for Life”

In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.

#VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7

This article appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople by … Continue reading #VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7

Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople

This article, Part I of II, appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow … Continue reading Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople

Don’t Blink: “We Eat With Our Eyes” – Chef Alison Iannarelli on the Value of Visuals in the Culinary World #VisualPeople

by Samantha Mehra This article appears as part of Visual People, a weekly Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries (such as … Continue reading Don’t Blink: “We Eat With Our Eyes” – Chef Alison Iannarelli on the Value of Visuals in the Culinary World #VisualPeople

Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”

As part of my freelance digital content writing work, I contribute to a Canadian media company based in Toronto: Moxy Planet Media. We’ve been working on a Digital vs. Traditional … Continue reading Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”

#VisualPeople: Veronica Zaretski Wants You to Know About Toronto’s Music Scene #notDrakeorTheWeeknd

by Samantha Mehra This article appears as part of the Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Keep up … Continue reading #VisualPeople: Veronica Zaretski Wants You to Know About Toronto’s Music Scene #notDrakeorTheWeeknd

#VisualPeople: Cassie Ackerman on the Mega Power of Art in Long-Term Care

by Samantha Mehra This week in the Visual People series: Meet Cassie Ackerman, a Toronto-based recreational therapist working to improve the lives of those in long-term care. We talk art … Continue reading #VisualPeople: Cassie Ackerman on the Mega Power of Art in Long-Term Care

#VisualPeople: In Conversation with Robert Keder, Founder and Owner, Keder – Creatie & Illustratie (Netherlands)

We talk visual note-taking, comics, and turning a hobby into a full-time gig. This article is the first in the ‘Visual People’ series, a weekly Q & A devoted to … Continue reading #VisualPeople: In Conversation with Robert Keder, Founder and Owner, Keder – Creatie & Illustratie (Netherlands)