I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Joined in this conversation was Jessica Cryer, CSPN’s VP of Business and Customer Service Strategy, and during it, we dug deep into how ADP Canada was able to achieve such a feat.
Category: Publishing
ARTICLE: “Goals: How One NHL Team Scored a Customer for Life”
In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.
Stunt Queen: Stephannie Hawkins on Moving in the Movies, Part II #VisualPeople
In Part II of this extended Q&A, Stephannie Hawkins talks stunt coordinating, behind-the-scenes artistes, and stunts-gone-slapstick. Scroll down to see her performing brave feats on set! Read Part I here. SM: In terms of skill and being able to transform visually, who was your favourite actor or actress to watch on set (or work with)?…
Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople
This article, Part I of II, appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople When she’s discussing the art of stunts, Stephannie Hawkins is unknowingly giving us sage life advice. “One important stunt rule to remember…
Visual Memo: Digital vs. Traditional – Part I – “All in Good Time”
As part of my freelance digital content writing work, I contribute to a Canadian media company based in Toronto: Moxy Planet Media. We’ve been working on a Digital vs. Traditional series, geared towards traditional producers and publishers who may be allergic to the idea of stepping through the digital doorway. Here is part one, which…
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