I sat down in conversation with Sidhu at the tail-end of 2019, the year that his team took home the prestigious Customer Obsessed Award from the Customer Service Professionals Network (CSPN) annual conference. Joined in this conversation was Jessica Cryer, CSPN’s VP of Business and Customer Service Strategy, and during it, we dug deep into how ADP Canada was able to achieve such a feat.
ARTICLE: “Are You Being Served?”: How 3 Century-Old Stores are Fighting to Stay Relevant for the Modern Customer
Here we outline three mature British and North American brands that are living proof of how agility in customer service, and keeping the client and their experience and product desires top of mind, can help a brand squeak past the Century mark, even in the most troubling of economic times. The main takeaway?: There’s a lot of work to do.
DIGITAL ART: Mercurial.
Freddie Mercury, mercurial indeed. Made in Adobe Draw, on iPad with Apple pencil.
ARTICLE: “Goals: How One NHL Team Scored a Customer for Life”
In my family, the Montreal Canadiens (or, the Habs) are our team. My grandfather would, twinkle-eyed, tell of the thrill of watching hockey on live TV for the first time (and seeing his hero Maurice Richard through the lens of a wavering black-and-white screen), which inspired him to water down the backyard every winter and get his kids skating at “rocket” speed.
ARTICLE: “Life Lessons: What IKEA Gets Right About Customer Experience”
It’s 2019. It’s nearly March. Clearly, I’ve been busy. But in a good way! Writing, editing, video creation, managing a content calendar, overseeing projects (and a phenomenal marketing team) – these have filled my days for many months. And, too, I think some of the fruits of this labour are worth sharing here. So, the time…
#VisualPeople: How Comics and Chronicles Collide in Canada’s Group of 7
This article appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople by Samantha Mehra This time in Visual People, we talked with Chris Sanagan and Jason Lapidus, the two minds behind the Canadian comic, Group of 7….
#VisualPeople: Pa-pa-Paparazzi! [Guest Post]
This guest article, featuring new Vancouver correspondent Sharon Roberts, appears as part of Visual People, a Q&A series devoted to profiling visual creators from a diversity of industries. Keep up to date by subscribing, or following along on Instagram. Join me in welcoming Sharon to the series! Scroll down to read more about her and her…
Happy Birthday, America.
Red, white and blue is a delicious colour scheme, no? Created with: iPad, Apple Pencil, three colours, and one pen type.
Serious Slapstick: Stephannie Hawkins on the Illusory Art of the Stunt #VisualPeople
This article, Part I of II, appears as part of Visual People, a Q&A series devoted to profiling visually in-tune folks who work in a diversity of industries. Subscribe or follow along on Instagram. #visualpeople When she’s discussing the art of stunts, Stephannie Hawkins is unknowingly giving us sage life advice. “One important stunt rule to remember…
Visual Adventure: A Digital Study of Hokusai’s Wave
The movement in Hokusai’s iconic painting, The Great Wave off Kanazawa, has given our eyes a workout for decades. The presence of its several prints in Western collections (the Met and British Museum included) have allowed folks on my side of the globe the pleasure of accessing its foreboding beauty. Normally I wouldn’t deign to…